Privacy Policy

Last Updated: 6 November, 2025

1. Introduction

This Privacy Policy explains how ProPlayX Private Limited and its affiliates (collectively referred to as “ProPlayX,” “we,” “our,” or “us”) collect, use, share, protect, and process your personal information when you access or use our website — https://shop.proplayx.in/ PROPLAYX PRIVATE LIMITED
(the “Platform”).

You may browse certain sections of our Platform without registering with us. However, to access specific services, you may be required to provide personal information.

Please note:

  • Our products and services are offered only within India.
  • Your personal data will be stored and processed in India.

By visiting our Platform, providing your information, or availing any of our products or services, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable product/service terms. You also agree to be governed by the laws of India, including data protection and privacy laws.

If you do not agree to this Policy, please do not use or access our Platform.

2. Information We Collect

We collect your personal and transactional information when you interact with our Platform, use our services, or communicate with us. The information collected includes, but is not limited to:

a. Personal Information

Details provided during registration or account setup, such as:

  • Full Name
  • Date of Birth
  • Address
  • Email ID
  • Mobile Number
  • Proof of Identity or Address

b. Sensitive Personal Data (Collected with Consent)

Certain sensitive information may be collected, in accordance with applicable laws, including:

  • Bank account details
  • Credit/debit card or payment instrument details
  • Biometric information (e.g., facial features or physiological data for specific features)
  • You always have the option to not provide certain information. However, this may limit your ability to use some features of our Platform.

c. Behavioral and Transactional Data

We may track your browsing behavior, preferences, and activities on our Platform, including:

  • Transaction history
  • Device information
  • IP address and browser type
  • Information collected through cookies and similar technologies
  • When transactions occur via third-party business partners, your data may be governed by their privacy policies. ProPlayX is not responsible for third-party privacy practices, and we encourage you to review their policies before sharing any information.

Security Warning

If you receive a call or email from someone claiming to represent ProPlayX Private Limited and asking for sensitive details such as your debit/credit card PIN, password, or OTP — do not share such information.
If you have mistakenly shared such details, please immediately report the incident to your bank and appropriate law enforcement authorities.

3. How We Use Your Information

Your personal data is primarily used to provide and improve our products and services. Specifically, we use your data to:

  • Facilitate your transactions and fulfill service requests
  • Assist sellers and partners in order processing
  • Enhance user experience and personalize your interactions
  • Resolve disputes and troubleshoot problems
  • Prevent, detect, and investigate fraud or illegal activities
  • Conduct marketing research, analysis, and surveys
  • Inform you about offers, new products, or services (with an option to opt-out)
  • Enforce our Terms of Use and other legal rights

Please note that withholding certain permissions or data may affect your access to specific Platform features.

4. Sharing of Personal Data

We may share your personal data with:

a. Internal Entities

Our group companies, affiliates, and subsidiaries — to provide and improve services or offer related products. These entities may contact you with promotional offers unless you opt-out.

b. Third-Party Partners

We may disclose your data to trusted external parties such as:

  • Sellers and business partners
  • Logistics and delivery providers
  • Payment gateway providers or wallet issuers
  • Reward and loyalty program partners
  • Marketing and analytics service providers
  • Such sharing is done to facilitate service delivery, comply with legal obligations, prevent fraud, and improve customer experience.

c. Legal and Regulatory Authorities

We may disclose your personal information to government or law enforcement agencies when required by:

  • Applicable law or court orders
  • Legal investigations or proceedings
  • Protection of our rights or property
  • Enforcement of our Terms of Use or Privacy Policy
  • Prevention or detection of fraud, security issues, or illegal activities

All disclosures are made in good faith and only when necessary.

5. Data Protection and Security

We adopt industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. Despite our best efforts, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and review the personal data we hold about you
  • Request corrections or updates to your information
  • Withdraw consent (where applicable)
  • Opt out of promotional communications

To exercise these rights, please contact us at: contact@proplayx.in

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date. We encourage you to review this Policy periodically to stay informed.

Grievance Officer
ProPlayX Private Limited
A 101 marigold no 3, Kanakia Mira Road East ,Mumbai ,India

Name of the Officer: Ayaan
Designation: Head Customer Service
Contact Email: contact@proplayx.in
Phone Number: +91 7400014111
Working Hours: 10:00 AM – 6:00 PM